Frequently Asked Questions
Everything you need to know about your fitness journey with Pacer.
How do I track my distance for a virtual challenge?
You can track your miles using any GPS-enabled app or wearable device such as Garmin, Strava, or Apple Watch. Once you complete your activity, simply log your results through our online portal or mobile app.
When will I receive my finisher medal?
Medals are typically shipped within 3-5 business days after you have successfully submitted your completed challenge data. You will receive a tracking number via email once your package is on its way.
Can I participate in a challenge from anywhere in the world?
Yes! Our virtual challenges are global. You can run, walk, or cycle anywhere—whether it's on a treadmill, a local trail, or in your neighborhood—regardless of your location.
What is your return policy for challenge entries?
Since challenge entries provide immediate access to digital tracking tools and community features, they are non-refundable. However, if your physical medal arrives damaged, we will ship a replacement free of charge.
Is there a time limit to complete my challenge?
Most of our challenges are self-paced, allowing you to complete the distance in a single day or over several months. Please check the specific details on the challenge page for any fixed end dates.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.