Returns & Exchanges

At Pacer Virtual Challenges, we want you to be fully satisfied with your gear as you crush your fitness goals. If your apparel or medal arrives damaged or doesn't meet your expectations, you can return your items within 30 days of delivery.

1

Submit a Request

Email our support team with your order number and a brief explanation of why you would like to return or exchange your item.

2

Prepare Your Package

Place the unworn items in their original packaging, ensuring all tags are attached and the product is in its original condition.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your new exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing